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  1. Glossary·
  2. Money and measurement

A/B test

Running two versions side by side with real customers and keeping whichever one does better.

Also called split test.

What it means

Show version A to half your audience and version B to the other half at the same time, change one thing between them, and let the results pick the winner. Changing one thing is what makes it a test rather than a redesign.

Why it matters to a small business

It replaces the argument in the room. Small businesses lose whole afternoons to whether the button should say Book now or Check availability, and a week of real traffic settles it for free. It also compounds: every settled question stays settled for every campaign afterwards.

The bit people get wrong

Small businesses usually stop them far too early. Forty bookings against thirty-two looks like a clear winner and, at those volumes, is well inside the range you would get from running two identical versions against each other. If your traffic is modest, test big differences rather than button colours, because only a big difference will ever show up.

Read next

Holdout test

Deliberately leaving a slice of your audience out, so you can see what the marketing actually added.

Conversion rate

The share of visitors who did the thing you wanted: booked, bought, called or filled in the form.

Call to action

The specific instruction telling somebody what to do next: book a table, get a quote, ring us today.

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