Who we are

Marketeer Labs is a trading name of Print Vortex Limited, registered in England and Wales, company no. 10442453. Registered office: 4th Floor, 18 St. Cross Street, London, EC1N 8UN. Data protection contact: gethelp@marketeerlabs.com.

What we collect

Account data: name, work email, role, workspace membership.
Workspace content: campaign briefs, brand assets, claims, performance data: processed on behalf of the customer (we are a processor, the customer is the controller).
Telemetry: first-party product events (which steps you visit, error reports) used only for product improvement. To opt out, email gethelp@marketeerlabs.com.
Marketing site analytics: first-party, cookieless page-view and time-on-page counts (no cross-site tracking, no advertising identifiers), plus anonymised PostHog, Microsoft Clarity, and Google analytics only if you consent via the cookie banner (see the cookie policy).

How we use it

To provide the Marketeer service: authenticating you, generating drafts, routing approvals, producing reports, supporting you. Never to train third-party LLM providers: see sub-processors.

If you connect a Facebook Page, Instagram professional account, or LinkedIn profile, we store an encrypted access token and the connected account’s name and id, solely so we can publish the posts you approve. We never post without your approval, and we never receive your social login password. You can disconnect any account at any time from your Marketeer connections page, which deletes the stored token immediately. Removing the Marketeer app from your Facebook settings, or requesting deletion through Facebook, triggers our automated deletion of the data we obtained via that login; you can also email gethelp@marketeerlabs.com.

Connected Google Ads accounts

If you connect a Google Ads account, you sign in with Google and give Marketeer Google’s Ads permission. We store encrypted access and refresh tokens, the email address and Google account id you signed in with, and the name and id of the ad account you choose. We use them to list the ad accounts you can reach and to read the chosen account’s results (spend, clicks, impressions, conversions and conversion value) for your reports. We never receive your Google password.

Google gives that permission as a single scope, which would also allow changes to your account. We do not use it to create, change, pause or delete anything in your Google Ads account.

You can disconnect Google Ads at any time from your Marketeer connections page, which deletes the stored tokens. You can also remove Marketeer’s access in your Google Account’s security settings.

Links in posts published through Marketeer

When a business publishes a post through Marketeer, we may swap a web link in the post for a short link on our site: www.marketeerlabs.com/r/ followed by a code. Following it takes you straight on to the page the business chose. We add tags to that page’s address saying which of the business’s posts, and which network, the link was in (the utm_content tag carries our id for the post), so the business’s own website statistics can tell which post sent the visit. The tags name the post, not you.

We count at most one click a day on each link from the same internet address and browser. To tell a repeat click from a new one without keeping your IP address, we mix the date, your IP address and your browser’s details into a scrambled code, using a secret key kept apart from our database. We store that code, the time of the click and which link and post it was. We do not store your IP address or browser details. The code changes every day at midnight UTC, so the codes we store do not link your clicks on different days. We do not count requests we recognise as coming from bots or link previews, requests that only check the link without opening the page (HEAD requests, which many link checkers send), or browsers that tell us they are loading a page ahead of time.

When we count your click on a link to a Stripe Payment Link (an address on buy.stripe.com), we add a reference to the address made only of the link’s code and a random id for the click (Stripe calls it client_reference_id). A repeat click the same day is not counted again, but carries the same reference. Stripe keeps it with the checkout in the business’s Stripe account. When a checkout carrying our reference is paid, we keep only Stripe’s id for that checkout, when it happened, the amount and the currency, so the sale can be credited to the post whose link you followed. We do not keep your name, contact details or card details.

If the business whose post you followed takes enquiries through a form we host for it, we set one cookie on our site when we count your click: mk_click, which lasts 7 days. A repeat click the same day sets it again, and its 7 days start again. It holds only the link’s code and a random id for the click, and your browser sends it back to us only when you send an enquiry through one of the forms we host. It has one use: if you send an enquiry through the form of the business whose post you followed, the enquiry can be credited to that post. See the cookie policy.

For these clicks, as for enquiries, the business is the controller and we are its processor: we count clicks and credit enquiries and sales for that business, to learn which of its posts people respond to and to plan its next posts, and we use them for nothing else. A count never says who clicked. To ask about a click, contact the business whose post you followed, or write to gethelp@marketeerlabs.com and we will pass your request on. Because we do not store your IP address or browser details, we usually cannot tell which counted click was yours.

Enquiries sent to a business through Marketeer

Some businesses that use Marketeer put an enquiry form on a page we host for them. If you send an enquiry through one of those forms, the business is the controller of what you send (your name, contact details, message, and which of their posts or links brought you there), and we are its processor: we store the enquiry and pass it to that business, and we use it for nothing else. The business’s own privacy notice covers what it does with your enquiry once it has it.

We keep an enquiry for 24 months after your most recent enquiry to that business, then delete it automatically. The business can delete it sooner at any time.

To have your enquiry deleted, or to see what is held about you, ask the business you contacted. You can also write to gethelp@marketeerlabs.com with the business’s name and the email address you used, and we will pass your request to the business and help it respond within 30 days.

Lawful basis

For customers: performance of our contract with you (the Terms of Service) and legitimate interest in operating the service. For business customers who need one, our standard data processing addendum is available from the DPA page.

For marketing site visitors: legitimate interest in measuring product interest, with analytics cookies set only after consent (see cookie policy).

For people who follow a link in a business’s post: the business is the controller and relies on its legitimate interest in knowing which of its posts people respond to; we count clicks on its instructions. The mk_click cookie is set without asking because it is strictly necessary to credit an enquiry to the post you came from, which is the service the business asked us to provide (see the cookie policy).

Only the sub-processors listed on the sub-processors page, and only the minimum data required for the specific task.

Retention

We retain your workspace data (briefs, assets, performance data, activity history) while your account is active, so your history stays complete. When you close your account we delete production copies within 30 days, as set out in the Terms.

Counted clicks, and the sales credited to them, are kept with the business’s workspace data and deleted with it when the business deletes its account or starts its workspace afresh. The mk_click cookie expires 7 days after it was last set.

Your rights

You can delete your account and all your data yourself, at any time, from Settings → Danger zone. It removes your data across our systems immediately and cancels any subscription. We keep only what the law requires (billing and tax records, security logs, and your email-unsubscribe status). For access, rectification, portability, or any other request, write to gethelp@marketeerlabs.com and we will respond within 30 days.

International transfers

Our primary database is hosted in the EU (eu-west-1, Ireland). Some sub-processors process data in the US under UK- and EU-approved transfer mechanisms: our hosting and email providers, workflow engine, AI providers (OpenAI, Anthropic), and voice synthesis. The full list, with regions, is on the sub-processors page.

Contact

Data protection lead: gethelp@marketeerlabs.com. ICO complaints route: ico.org.uk.