Sending today
Fourteen kinds of email, all of them about your own account and your own business. We do not send a newsletter.
- Live
Your morning brief
When: 07:00 your time, every morning
What changed overnight, what the team did, and the one decision waiting on you, with a link straight to it. If a check could not run that morning, the brief says so rather than leaving the line out. A morning where nothing needs you says exactly that.
- Live
Your weekly receipt
When: Every Friday afternoon
What ran this week, what happened, and what to do next, from the accounts you connected. Plain English, no jargon. Where a number was not measured it says so.
- Live
Your week is ready
When: Sunday evenings
The posts Kate drafted for the coming week, with a link to see them. If Kate could not plan the week, you get an email saying why and the one thing that fixes it instead.
- Live
Your monthly review
When: First of the month
The longer view: the month's activity and results pulled together, so you can see the trend rather than the week.
- Live
A nudge when something is stuck
When: Only when it happens, once per issue
If your sign-off is holding up a launch, or a piece of work has stalled, we email you rather than waiting for you to open the app. The quieter nudges stay in the app.
- Live
A post could not go out: reconnect
When: Only when it happens, at most once a day for each channel
If a channel stops accepting Marketeer's sign-in, or the permission to post is missing, the post that was due waits for you and we email you a button to reconnect. Nothing was posted. Reconnect and the posts booked after it go out as planned.
- Live
An alert from the daily check on your numbers
When: Only when the check finds something urgent, at most once a day
Once your accounts are connected and there is enough history to compare against, we check your numbers every day against a few fixed rules. When a rule flags something as urgent, we email you that day.
- Live
A new enquiry from your form
When: Each time someone fills in your enquiry form
Who got in touch, how to reach them and what they asked, and which post brought them when we can tell. Pressing Reply answers them, not us. Turning your enquiry form off stops these emails.
- Live
Your weekly spend summary
When: Monday mornings
What the AI work cost you last week against your cap, day by day. Only relevant once you're on a paid plan.
- Live
A heads-up as you near your credit allowance
When: At set points in your month
So running out is never a surprise. Includes what happens next and how to top up if you want to.
- Live
Your trial is ending
When: 3 days and 1 day before a trial with no card on file ends
The date your trial ends, how to pick a plan to keep Kate working, and that nothing is charged until you do. If you don't, nothing is deleted: your brand, posts and contacts stay, and you can download them.
- Live
After your trial ends
When: A day, a week and three weeks after a trial ends without a plan
What is waiting in your account, such as the posts Kate wrote and how the first one starts, with one button to choose a plan and pick up where you stopped. The third says what happens next: nothing is deleted. They stop as soon as you choose a plan, and if you ended your trial yourself you get only the first.
- Live
Your plan is about to start
When: 3 days and 1 day before a trial with your card on file ends
The date your trial ends, the plan it becomes, what your card will be charged and when, and how to change or cancel before then so you are not charged.
- Live
Account and payment emails
When: As they happen
Sign-in codes, Stripe receipts, and anything about your subscription. These aren't marketing and you can't turn them off while you have an account.
A few things to know
- The morning brief, your weekly receipt, your monthly review, the nudge when something is stuck, the alert from the daily check on your numbers, the email saying your trial is ending and the emails after your trial ends carry a working unsubscribe link. Using any of them stops all of them and any other marketing email from us. Emails about your account carry on, such as the Sunday plan, spend and credit notices, billing and sign-in. The morning brief and the Friday round-up (your weekly receipt) each also have their own switch in Settings → Emails, which stops only that email.
- The rest of the emails above are about your own account, so an unsubscribe does not stop them, they carry no unsubscribe link and they have no switch in Settings. To stop the enquiry email, turn your enquiry form off. To stop any of the others, reply and tell us, or close your account from Settings → Danger zone.
- Marketing emails you send to your own customers are different: those always carry an unsubscribe link, and we honour it.